What is Retention Rate?
What is Retention Rate? Retention rate indicates the proportion of customers, employees, or users who stay with a company or organisation for a period. It is essential because it gives an understanding of loyalty, satisfaction as well as that of success over a prolonged period. The semi-retention rate measures a business’s ability to retain its […]
What are Employee Benefits?
What are Employee Benefits? Employee benefits can be defined as the non-wage compensation provided to employees by their employer, in addition to their regular salaries or wages. Employee benefits programs are aimed at increasing the level of satisfaction of employees, and their general health, as well as providing some form of protection against financial constraints. […]
Role of Talent Mapping in Workforce Planning
To develop and enhance their recruitment strategies, talent mapping has become an indispensable tool for most organisations. It is a tactical approach that enables organisations to ascertain the availability of human resources, utilize them, and manage the growth of the resources to the organisation. As a result, talent mapping helps to narrow down the talent […]
Customer Service in Business Process Outsourcing (BPO)
What is customer service in BPO? Customer service in Business Process Outsourcing (BPO) is the process of delegating a company’s customer service function to an externally located service centre. Such activities entail managing customer care activities including customer interaction, selling, answering questions, solving problems, and ensuring that customers are content with the goods or services. […]
What is a Reference Check?
What is a Reference Check? Reference check is an essential step in the recruitment process, where HR managers or hiring managers corroborate information given by a job seeker. This entails calling upon the job seeker’s prior employers, managers or supervisors to ascertain their employment history, experience, competence, character and trustworthiness. It also helps employers if […]
Human Capital Management – Everything You Need To Know
What is human capital management? Human capital management (HCM) is the overarching way in which businesses plan to recruit, develop, administer, and maximally utilise the workforce. The human capital management definition encapsulates the idea of employees as assets who bring skills and experiences critical for the success of any organisation. It encompasses more than seeking […]
What is Employee Turnover?
What is Employee Turnover? The turnover of employees is a critical aspect in the determination of the effectiveness of a business and more so human resource management. This involves the actions of employees within an organization and their turnover period, that is the time taken by an employee to leave the organizational job and be […]
Understanding Workforce Planning
What is Workforce Planning? This is a systematic approach to human resourcing that helps firms integrate their personnel with the organisation’s objectives. It is the process of recognising and analysing the needs of the internal human resources of an organisation in such a way that it achieves all its goals. This planning activity further consists […]
What is Talent Acquisition?
What is Talent Acquisition Building a successful business hinges on having the right people in the right roles. The process of attracting, identifying, and hiring these individuals is known as Talent Acquisition. Unlike recruitment, which focuses primarily on filling immediate job openings, Talent Acquisition is a strategic, long-term approach to finding and retaining top talent. […]
Why Employer Branding Matters More Than Ever?
What is Employer Branding? Employer branding describes what a company is like for present and future employees. It includes the company’s core beliefs, its organisational culture, the environment in which the employees work, as well as the general impression of the company as one which respects its employees. In other words, the meaning of Employer […]
